When a bill is issued there is a due date date by when the customer should settle the bill. in some cases a customer who has a large debt can make a payment arrangement schedule. When they fail to honour any of the two, the customer is due for disconnection.

The personnel to disconnect are assigned connections to be disconnected based on the pipeline number and the maps. There are two disconnections methods namely:

• Disconnection by Block Washer;
• Stop Cork Seal Disconnection.

Normaly the stop cork disconnection is used during ordinary disconnection exercise.