Welcome to Meru Water and Sewerage Services


Universal access to quality water and sanitation services for enriched livelihoods.


To provide quality water and sanitation services to our customers' delight, through a committed workforce using modern technology.


Quality water for life.


The core values of MEWASS are those values we hold which form the foundation on which we perform work and conduct ourselves. We have an entire set of values, but some of them are so primary, so important to us that throughout the changes in society, government, politics, and technology they are STILL the core values we will abide by.

The values underlie our work, how we interact with each other, and which strategies we employ to fulfill our mission. The core values are the basic elements of how we go about our work. They are the practices we use every day in everything we do.

The MEWASS core values are: -

  • RESPONSIVENESS: being sensitive to the needs of customers, other stakeholders and the environment.
  • INNOVATION: encouraging and rewarding creativity and positive risk taking.
  • FAIRNESS and CARING: acknowledging diversity of views and opinions; and promoting social equity.
  • ACCOUNTABILITY: being transparent and accountable in the use of resources entrusted to the organization.
  • TEAM WORK: supporting each other and harnessing different skills to create a superior performance culture.
  • INTEGRITY: embracing honesty and truthfulness in discharging responsibilities.


  • To solve the customer complaints in 5 days from the date it's reported.
  • To ensure all complaints raised by the customers are resolved within reasonable time frame.
  • Seek feedback from customers on quality of services and projects.
  • Increase of new customers through sensitization and mobilization of customers.
  • Implement a system of grievance handling.
  • We promise to provide easy options for contacting us and will do our best to meet with you at your convenience.

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Pay your MEWASS water bill via M-Pesa paybill no. 918350

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